Deirdre Geraghty

I did some washing in my new machine well, I have had it a year, but it seems like new. Anyway, when it’s finished it plays a little tune and turns off. Well it played a tune and then several minutes later it played the last line of the tune and then turned off. I phoned Samsung as it has a 5 year warranty. She had me doing all sorts of things. I had to empty my cupboard to get to the plug. I had to get down on my knees to read the serial number, I had difficulty getting up again. Then she wanted me to do a calibrated run. I had to hold down two buttons and then press a third. Well, my hands aren’t big enough, I tried and tried. So I said I would get someone to help me and then do another wash and then phone again if necessary. In the past if you had a faulty appliance you phoned up and someone came and fixed it. Perhaps all this rigmarole is so we give up like I did yesterday.